Hi, On 03.12.2009, at 13:05, Михаил Лукин wrote:
I'm trying to use ACL in my clean OTRS installation (2.4.5, [ OTRS::ITSM 1.3.2 ]). I added this code to Config.pm:
$Self->{TicketAcl}->{'ACL-Name-1'} = { # match properties Properties => { # current ticket match properties }, # return possible options (white list) Possible => { # possible ticket options (white list) Ticket => { Queue => ['Junk'], }, }, };
Just for a test. This should allow me to create/move tickets only to Junk queue. Am I right? Anyway, AgentTicketPhone action and AgentTicketMove action allow me to choose any of 4 out-of-the-box queues (Raw, Junk, Mics and Postmaster).
Please, what am I doing wrong?
what is your user account in OTRS? If you use root@localhost, ACLs are not considered. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net https://webint.cryptonode.de / a Fractal project