
Hi Eduardo, Thanks for the insight, I did a ACL with the filters. But the ACL only filter in the server-side. I still need the options in the combobox (client-side) filtered. I'm looking where in the "Kernel/Modules/AgentTicketBulk.pm" the options are selected from database. But, my boss want the filter's criteria stored in the database, so I don't know if this will be the better option. But thank you any way. Regards, Charles K. Schulz
Date: Fri, 14 Dec 2007 11:37:06 +1930 From: "Eduardo Raffoul"
Subject: Re: [dev] Filtering options in Bulk-Action screen To: "Development community of OTRS.org" Message-ID: <35f54d230712130807v49df35eave7d39806c1aaf0ee@mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1" Hello Charles,
You should look on the Kernel/Modules/AgentTicketBulk.pm. But, depending on what kind of filter you want to apply, you could build ACL's to create your own workflow.
Greetings, Eduardo Raffoul
2007/12/14, Charles Kennedy
: Hi everyone,
I need to filter the options of the combobox "Next ticket state" in the Bulk-Action screen.
The options will change depending on the actual state of the ticket and the actual user agent.
I read the documentation, but i didn't realize how I can do that. Can someone give me a idea?
Regards, Charles K. Schulz
P.S.: The version that we're using is 2.1.5