Hi Thomas, sure, there would be a way to implement TicketFreeText updates in FollowUp.pm. But at first (maybe I have a other idea) tell me a example/scenario and I'll think about. :-) PS: Thanks for the gpg bug report. :) Martin -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! Kaiser Dr., Thomas (LfStaD) wrote:
Hello,
We are investigating in an mechanismen to couple HP ServiceDesk and OTRS. One problem is the ticket reference on both sides. We agreed to keep each others ticket id and do update. We used the ticketkey and ticketvalue free fields for this. Unfortunately an update of ticket free fields is not included in FollowUp. Is there a possibility to implement this in the FollowUp.pm or any other ideas?
Regards
Thomas Kaiser