Hi Carlos Rodriguez,

 

I was going to use this approach but I am not sure if this will also remove the validation while creating ticket from UI.

 

Thanks,

Jignesh

 

From: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] On Behalf Of Carlos Rodríguez
Sent: Monday, February 18, 2013 10:36 PM
To: Development community of OTRS
Subject: Re: [dev] while creating ticket for RPC.pl , customer is not mandatory, but while creating ticket from nph-generic intergace Customer is made mandatory

 

Hi Jignesh,

 

Im this case you need to customize the GI Ticket Operation TicketCreate to skip CustomerUser validation

 

Kernel/GenericInterface/Operation/Ticket/TicketCreate.pm

((enjoy))

 

Carlos Rodríguez

 

 

 

 

On Feb 18, 2013, at 10:56 AM, Jignesh Kakka (jkakka) <jkakka@cisco.com> wrote:

Hi All,

 

While creating a ticket using RPC.pl, I see that Customer is made as non-mandatory field, but the generic interface makes it mandatory.

Also while  creating tickets via UI, Customer is mandatory field.

 

How do I make Customer as non-mandatory field at UI as well as at Generic Interface.

 

 

Thanks,

Jignesh

_______________________________________________
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

 

_______________________________________________
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev