I am afraid I do not know what "names rules" means. I tried as you suggested and uncommented the lines <tr> <td>$Data{"TicketFreeKeyField1"}:</td> <td>$Data{"TicketFreeTextField1"}</td> </tr> in CustomerMessageNew.dtl. I now get _two_ input boxes. I simply want a single box that the user can type in their inventory number and have that number put in the ticket with key "InventoryNumber" and value whatever they typed. Is this possible? I can find no example anywhere demonstrating this. (Since this is a question with the beta version of OTRS I thought that it would be inappropriate to post on the otrs group.) A. Lewenberg Robert Kehl wrote:
Dear Adam,
Using names rules.
otrsdev12 schrieb:
<tr> <td>Inventory number:</td> <td>$Data{"TicketFreeKey1"}</td> </tr>
Use this, as proposed in CustomerMessageNew.dtl:
<tr> <td>$Data{"TicketFreeKeyField1"}:</td> <td>$Data{"TicketFreeTextField1"}</td> </tr>
hth,
Robert Kehl
PS: This were better suited for the [otrs] list, though. _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev