Hello, is there an patch/module intended to give the agent an start and stop button to account the time which he/she is working on a ticket? I scripted a little JavaScript which do the job, but I always find some places where the form is submited in an onclick attribute, which itself generated in an .pm file. And so some changes to the code itself -- what I try to avoid -- would be necessary. The code changes became necessary, because I disable the input field to visual an runing timer. So I have to re-enable the input field before submiting the form. Or does anyone have another idea how to do this? Regards, Alex -- Alexander Koch, mailto: ak@ilk.net ILK Internet GmbH, Akademiestrasse 25 - 27, D-76133 Karlsruhe Tel: +49 (0) 721 9100 0, Fax: +49 (0) 721 9100 191 http://www.ilk.net