RE: [dev] Suggested addition

Hi Martin,

Hi John,

OTRS 2.0 comes with the option. That means every customer map tag can be used. This means you can use .

This should solve your problem.

-Martin

It would seem that John's solution, however, pulls the data from the incoming e-mail headers. While it certainly would be useful to be able to store such customer data in the database, will 2.0 make the "intelligent" assumptions about the sender's first name as John's proposed change will? Best, Paul