I had been searching and searching for a decent solution to handling emails with outlook, but have been unsuccessful until now. I've been using otrs4win32-1.1.3-01-beta3 for about a week now, and can not say enough good things about it. Great work by the development team! Very easy to set up and configure. Very easy to customize. Of course, there is a question. Has anyone been able to get the Windows distribution of OTRS to work with POPFile? POPFile is, by far, the best email classification system out there, as it allows you to define more than simple junk and not junk. For example, a support department can create 3 "buckets" the first for questions relating to product A, the second bucket to product B and so on. If there was a way to simply filter messages based on the "X-Text-Classification" header string, spam filtering and the need to constantly move emails into different queues would be completely nullified. Thanks, Danny Sterne