this feature got dropped in OTRS 2.4 because of the new global overviews (you know you can switch between s/m/l ticket overview mode).

But, I have good news! A much more powerful feature got already implemented for next OTRS major release (OTRS 3.0).

A add some screenshots of this new cool feature to show what I mean.

In future you have the opportunity to see "new message" or also other meta infos on ticket level systemwide. In ticket overviews, dashboard, ticket zoom... and so on. You also will have "filters" to only see tickets in overview with new messages/new articles. :)

Any feedback is welcome! :)

PS: Screenshots are with old GUI (2.x).

-Martin

On 22.03.2010, at 03:15, Gerhard Weber wrote:

Hi everybody,

I just update an OTRS system from 2.0.4 to current 2.4.7.

My customer liked the red "New message!" text in the closed ticket view.
It seems to be gone in 2.4.7 - somehting to do with the new
Small/Medium/Preview-Views?

In 2.0.4 it was set in Kernel/Modules/AgentTicketMailbox.pm.
In 2.4.7 AgentTicketMailbox.pm just redirects to
AgentTicketLockedView.pm.
I can't find anything like the old message in current
AgentTicketLockedView.pm.
Only thing I found is:
       for my $TicketID (@ViewableTickets) {
           next if !$LockedData{NewTicketIDs}->{$TicketID};
           my $Message = '';
           $Message = 'New message!';
           push @ViewableTicketsTmp, $TicketID;
       }
Where $Message is set to 'New message!', but $message is never used
(it's local to the shown block).

Is this "New-message!"-feature gone in the current version?
Or can somebody point me in the right direction?

Thank's in advance,
Gerhard