Shawn Beasley schrieb:
Torsten Thau schrieb:
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Shawn Beasley schrieb:
Has anyone expanded the user db included in otrs to reflect more user information. NOTE: this information should then of cources be available in the ZOOM view for quick reference.
Hi Shawn,
I guessthis might help you:
http://doc.otrs.org/2.2/en/html/x1536.html#customer-backend-db
viele Gruesse, Torsten Thau
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THANK YOU! That was perfect. But, I do have one complaint. The reference to Kernel/Config.pm is not so clear. I have found out that I must edit Kernel/Config/Defaults.pm. That is a little confusing. But, as I have always said. This communitity is super.
Shawn
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.....Or am I missing the point. I see that in the Kernel/Config.pm there is the note: # -->> Don't edit this file! Copy your needed settings into # Kernel/Config.pm. Kernel/Config.pm will not be updated. <<-- but then what would be the complete format that I need for this change to the MAP array? Can I just put the desired lines in the Kernel/Config.pm [ 'UserPhone','Phone','phone', 1, 0, 'var', '', 0 ], or must I recrete the entire Segment # customer # in Kernel/Config.pm? Sorry, just when you think you know something - you RTFM and are completely bewilderd again. :=) Shawn