Dan King schrieb:
Hi list,
I wanted to use the new functionality to assign types to tickets but I have it to be very buggy or not working 100% as far as I can tell. I am hoping someone can point me in the right direction to make some changes either in code or somewhere in sysconfig.
The first thing that really needs to be done is for a default type to be assigned. Right now I think the first type I created is being assigned to every ticket. This annoyed me so I made all the types I created to be invalid but for some reason new tickets that come in are still given the first type that I created.
Agreed, this sounds like a bug, or at least like an anoying feature. Could you file a bug at bugs.otrs.org for this.
The second thing that I would like to accomplish is to modify the type functionality so emails sent to different address are assigned certain types.
A Ticket type XOTRS header will be available with the upcoming 2.2.2 release. In combination with a postmaster filter you should be able to set the type based on the mailbox. hth, BB