Index: Kernel/Language/de.pm
===================================================================
--- Kernel/Language/de.pm
+++ Kernel/Language/de.pm
@@ -509,6 +509,14 @@ sub Data {
'Send me a notification if a ticket is unlocked by the system.' => 'Zusenden einer Mitteilung, wenn ein Ticket vom System freigegeben ("unlocked") wird.',
'Move notification' => 'Mitteilung bei Queue-Wechsel',
'Send me a notification if a ticket is moved into one of "My Queues".' => 'Zusenden einer Mitteilung beim Verschieben eines Tickets in "Meine Queues".',
+ 'Answer notification' => 'Mitteilung bei Antwort.',
+ 'Send me a notification if someone writes an answer to a ticket in one of "My Queues".' => 'Zusenden einer Mitteilung beim Versand einer Antwort an einem Ticket in "Meine Queues".',
+ 'Note notification' => 'Mitteilung bei Notiz',
+ 'Send me a notification if someone writes a note to a ticket in one of "My Queues".' => 'Zusenden einer Mitteilung wenn eine Notiz an ein Ticket in "Meine Queues" geschrieben wurde.',
+ 'Phone call notification' => 'Mitteilung bei Anruf',
+ 'Send me a notification if someone writes a note for a phone call to a ticket in one of "My Queues".' => 'Zusender einer Mitteilung wenn ein Anruf an einem Ticket in "Meine Queues" festgehalten wurde.',
+ 'Owner changed notification' => 'Mitteilung bei Besitzerwechsel',
+ 'Send me a notification if the owner of a ticket in one of "My Queues" has been changed.' => 'Zusenden einer Mitteilung wenn der Besitzer eines Tickets in "Meine Queues" geändert wurde.',
'Your queue selection of your favourite queues. You also get notified about those queues via email if enabled.' => 'Queue Auswahl der bevorzugten Queues. Es werden E-Mail-Benachrichtigungen über diese ausgewählten Queues versendet.',
'Custom Queue' => 'Bevorzugte Queue',
'QueueView refresh time' => 'Queue-Ansicht Aktualisierungszeit',
Index: Kernel/System/Ticket.pm
===================================================================
--- Kernel/System/Ticket.pm
+++ Kernel/System/Ticket.pm
@@ -4786,6 +4786,9 @@ sub OwnerSet {
# get user data
my %Preferences = $Self->{UserObject}->GetUserData( UserID => $Param{NewUserID} );
+ # remember already sent info
+ my %AlreadySent = ();
+ $AlreadySent{$Param{NewUserID}} = 1;
# send agent notification
$Self->SendAgentNotification(
Type => 'OwnerUpdate',
@@ -4794,6 +4797,30 @@ sub OwnerSet {
TicketID => $Param{TicketID},
UserID => $Param{UserID},
);
+ # send notifications to agents which have subscribed to this queue
+ my %Ticket = $Self->TicketGet( TicketID => $Param{TicketID} );
+ for ( $Self->GetSubscribedUserIDsByQueueID( QueueID => $Ticket{QueueID} ) ) {
+ if ( $AlreadySent{$_} ) {
+ next;
+ }
+
+ # remember already sent info
+ $AlreadySent{$_} = 1;
+ my %UserData = $Self->{UserObject}->GetUserData(
+ UserID => $_,
+ Cached => 1,
+ Valid => 1,
+ );
+ if ( $UserData{UserOwnerUpdateNotification} ) {
+ $Self->SendAgentNotification(
+ Type => 'OwnerUpdate',
+ UserData => \%UserData,
+ CustomerMessageParams => \%Param,
+ TicketID => $Param{TicketID},
+ UserID => $Param{UserID},
+ );
+ }
+ }
}
# send customer notification email
@@ -4974,16 +5001,34 @@ sub ResponsibleSet {
TicketID => $Param{TicketID},
UserID => $Param{UserID},
);
+
+ # send notifications to agents which have subscribed to this queue
+ my %AlreadySent = ();
+ my %Ticket = $Self->TicketGet( TicketID => $Param{TicketID} );
+ for ( $Self->GetSubscribedUserIDsByQueueID( QueueID => $Ticket{QueueID} ) ) {
+ if ( $AlreadySent{$_} ) {
+ next;
+ }
+
+ # remember already sent info
+ $AlreadySent{$_} = 1;
+ my %UserData = $Self->{UserObject}->GetUserData(
+ UserID => $_,
+ Cached => 1,
+ Valid => 1,
+ );
+ if ( $UserData{UserOwnerUpdateNotification} ) {
+ $Self->SendAgentNotification(
+ Type => 'OwnerUpdate',
+ UserData => \%Preferences,
+ CustomerMessageParams => \%Param,
+ TicketID => $Param{TicketID},
+ UserID => $Param{UserID},
+ );
+ }
+ }
}
- # # send customer notification email
- # my %Preferences = $Self->{UserObject}->GetUserData(UserID => $Param{NewUserID});
- # $Self->SendCustomerNotification(
- # Type => 'ResponsibleUpdate',
- # CustomerMessageParams => \%Preferences,
- # TicketID => $Param{TicketID},
- # UserID => $Param{UserID},
- # );
}
# ticket event
Index: Kernel/System/Ticket/Article.pm
===================================================================
--- Kernel/System/Ticket/Article.pm
+++ Kernel/System/Ticket/Article.pm
@@ -512,6 +512,39 @@ sub ArticleCreate {
}
}
+ #send notifications to agents which have subscribed to this queue
+ if ($Param{HistoryType} =~ /^(SendAnswer|AddNote|PhoneCallAgent)$/i) {
+ for ( $Self->GetSubscribedUserIDsByQueueID( QueueID => $Ticket{QueueID} ) ) {
+ if ( $AlreadySent{$_} ) {
+ next;
+ }
+
+ # remember already sent info
+ $AlreadySent{$_} = 1;
+ my %UserData = $Self->{UserObject}->GetUserData(
+ UserID => $_,
+ Cached => 1,
+ Valid => 1,
+ );
+
+ if ( ( $Param{HistoryType} =~ /^(SendAnswer)$/i && $UserData{UserSendAnswerNotification} )
+ || ( $Param{HistoryType} =~ /^(AddNote)$/i && $UserData{UserAddNoteNotification} )
+ || ( $Param{HistoryType} =~ /^(PhoneCallAgent)$/i && $UserData{UserPhoneCallAgentNotification} )
+ || ( $Param{HistoryType} =~ /^(OwnerUpdate)$/i && $UserData{UserOwnerUpdateNotification} )
+ ) {
+ # send notification
+ $Self->SendAgentNotification(
+ Type => $Param{HistoryType},
+ UserData => \%UserData,
+ CustomerMessageParams => \%Param,
+ TicketID => $Param{TicketID},
+ Queue => $Param{Queue},
+ UserID => $Param{UserID},
+ );
+ }
+ }
+ }
+
# send forced notifications
if ( $Param{ForceNotificationToUserID} && ref $Param{ForceNotificationToUserID} eq 'ARRAY' )
{
Index: Kernel/Config/Files/Ticket.xml
===================================================================
--- Kernel/Config/Files/Ticket.xml 2008-08-21 22:09:06.000000000 +0200
+++ Kernel/Config/Files/Ticket.xml 2009-01-05 15:26:32.000000000 +0100
@@ -6289,6 +6289,98 @@
- 1
+
+
+ Parameters for the AnswerNotify object in the preference view.
+ Parameter für das AnswerNotify-Objekt in der Ansicht für die Einstellungen.
+ Ticket
+ Frontend::Agent::Preferences
+
+
+ - Kernel::Output::HTML::PreferencesGeneric
+ - Mail Management
+ - Answer notification
+ - Send me a notification if someone writes an answer to a ticket in one of "My Queues".
+ -
+
+
- No
+ - Yes
+
+
+ - UserSendAnswerNotification
+ - 5000
+ - 1
+
+
+
+
+ Parameters for the NoteNotify object in the preference view.
+ Parameter für das NoteNotify-Objekt in der Ansicht für die Einstellungen.
+ Ticket
+ Frontend::Agent::Preferences
+
+
+ - Kernel::Output::HTML::PreferencesGeneric
+ - Mail Management
+ - Note notification
+ - Send me a notification if someone writes a note to a ticket in one of "My Queues".
+ -
+
+
- No
+ - Yes
+
+
+ - UserAddNoteNotification
+ - 6000
+ - 1
+
+
+
+
+ Parameters for the PhoneCallNotify object in the preference view.
+ Parameter für das PhoneCallNotify-Objekt in der Ansicht für die Einstellungen.
+ Ticket
+ Frontend::Agent::Preferences
+
+
+ - Kernel::Output::HTML::PreferencesGeneric
+ - Mail Management
+ - Phone call notification
+ - Send me a notification if someone writes a note for a phone call to a ticket in one of "My Queues".
+ -
+
+
- No
+ - Yes
+
+
+ - UserPhoneCallAgentNotification
+ - 7000
+ - 1
+
+
+
+
+ Parameters for the OwnerUpdateNotify object in the preference view.
+ Parameter für das OwnerUpdateNotify-Objekt in der Ansicht für die Einstellungen.
+ Ticket
+ Frontend::Agent::Preferences
+
+
+ - Kernel::Output::HTML::PreferencesGeneric
+ - Mail Management
+ - Owner changed notification
+ - Send me a notification if the owner of a ticket in one of "My Queues" has been changed.
+ -
+
+
- No
+ - Yes
+
+
+ - UserOwnerUpdateNotification
+ - 8000
+ - 1
+
+
Parameters for the CustomQueue object in the preference view.