Hi Jignesh,

Im this case you need to customize the GI Ticket Operation TicketCreate to skip CustomerUser validation

Kernel/GenericInterface/Operation/Ticket/TicketCreate.pm
((enjoy))

Carlos Rodríguez




On Feb 18, 2013, at 10:56 AM, Jignesh Kakka (jkakka) <jkakka@cisco.com> wrote:

Hi All,
 
While creating a ticket using RPC.pl, I see that Customer is made as non-mandatory field, but the generic interface makes it mandatory.
Also while  creating tickets via UI, Customer is mandatory field.
 
How do I make Customer as non-mandatory field at UI as well as at Generic Interface.
 
 
Thanks,
Jignesh
_______________________________________________
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev