Hi Jörg, On Tue, Jun 15, 2004 at 07:24:10AM +0200, Joerg Friedrich wrote:
a few days I noticed that our otrs-system is very slow. But only when I browse through the queues, every other page is as fast as usual, so I thought, the problem is somewhere else.
I just realized, that everytime someone clicks on "Queue View" or any queue the load on the Server jumps at 100% running 'postmaster' for about 5 seconds, then the queue is displayed and the server load is at zero.
now I found in apache errorlog:
Charset encode 'unicode-1-1-utf-7' -=> 'iso-8859-15' (postmaster@digitalworkshop.com) not supported! Charset encode 'unicode-1-1-utf-7' -=> 'iso-8859-15' (rz.ca@uni-konstanz.de) not supported! Charset encode 'unicode-1-1-utf-7' -=> 'iso-8859-15' (Delivery Status Notification (Failure)) not supported! Charset encode 'unicode-1-1-utf-7' -=> 'iso-8859-15' (This is an automatically generated Delivery Status Notification. [...]
This is just a message that perl can't convert "unicode-1-1-utf-7" chateset to "iso-8859-15" charset. Because perl can't convert "unicode-1-1-utf-7" charsets. I would guess that this is an database problem. How many open tickets in the system? How many tickets in the system? What database do you use? PS: ((otrs.de)) also offers commerical support. :)
Jörg Friedrich
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!