
Martin,
This seems to have fixed the problem. Thanks. One last question if I may. Is
there a setting to change who the default owner is of a queue? Say I send an
e-mail to the support system for a queue. It goes into the proper queue.
Then when I login as the customer the e-mail came from to the web it shows
the owner as root@localhost because the message is not assigned to anyone
yet. We would like to change this to "Unassigned" or something in that
nature instead of root@localhost.
I looked around the code and saw something in the GenericAgent.pm.examples
file in regards to root@localhost but not sure if that has anything to do
with this problem. Any help appreciated.
Thank you,
Brad Dameron
www.gammanetworking.com
P.S. Great product. Your hard work is appreciated.
----- Original Message -----
From: "Martin Edenhofer"
Hi Brad,
thanks for using the dev mailing list for cvs questions.
I fixed it. Use the current cvs version and it will work.
-Martin
On Fri, Dec 12, 2003 at 03:40:49PM -0800, Serpent wrote:
I downloaded the latest CVS due to it handling Customer User's and Groups more securely. I wanted to only allow specific customers to post to specific Queue's via the customer.pl script. This seems to work up until the customer tries to post a new ticket. Here is my configuration:
Groups: ----------------- HVL admin stats users
All are valid.
Queue: ----------------------- Name: HVL Sub-Queue of: - Group: HVL valid: valid
Customer User: ------------------------ Login: fred CustomerID: 1 Valid: valid
Customer User <-> Groups: ---------------------------------- HVL: RW
When I select "RW" then click on his account again under the Customer Groups it has a check mark in both "RO" and "RW". I looked in the database under the group_customer_user table and see the permission_values is set to a 1 on group_id 4 (which is HVL) for permission_key of "rw". And nothing on "ro". So that must be a bug in the code. However when I login to the customer.pl and try to create a new ticket it says permission denied. I even gave him full "rw" access to all the groups.
While writing this e-mail I just noticed a error in my System Log. It is as follows: Fri Dec 12 17:08:40 2003 error OTRS-CGI-10 Need TicketID!
This seems to occur everytime he tries to create a new ticket. So this appears to be the real problem. Any help appreciated.
Thank you, Brad Dameron
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Martin Edenhofer
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