Hi David, On Mi, Sep 21, 2005 at 06:15:34 -0700, David Podolsky wrote:
Hello, new to the list and just thought I would post some info about getting OTRS (1.3) up and running with Fedora Core 4.
Here is my version: PRODUCT = OTRS VERSION = 1.3.2 BUILDDATE = Mon Oct 18 12:06:50 CEST 2004
These instructions might carry over to the new otrs 2.0 build but I can't be sure as I have not installed that version.
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I recently moved servers from an FC2 install to an FC4 install and copied over my OTRS install only find it didn't work with FC4. After some Google searching I found the post below and had ran into the same problems but did not see a response. So I managed to get it up and working with FC4 and thought I would share my experience: First change file: /etc/httpd/conf.d/otrs.conf. Everywhere it says Apache:: Change to say Apache2::
Then go into your base OTRS installation directory (/opt/otrs) and navigate to folder Kernel/cpan-lib/. Then in this folder move CGI.pm to backup.CGI.pm and move the CGI folder to backup.CGI. Renaming these files ensures that your OTRS code will use a compatible mod_perl2 version of CGI which comes preinstalled on FC4 (located in /usr/lib/perl5/5.8.6/CGI.pm), not the incompatible version that comes preinstalled with OTRS and is higher up in your @INC array.
This fixed all my issues and it works great with FC4 after those changes. Maybe the OTRS developers should consider removing the CGI from the cpan-lib directory and rather make the perl-CGI RPM a dependency of the otrs RPM. Just a thought. Or maybe this is done in 2.0?
Thanks for sharing your experiences with OTRS on FC4 with us. For 2.0 we already removed the CGI.pm from cpan-lib to get rid of the problems with the diferent mod_perl2 versions on the distros. Best regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success!