Re: [dev] Need Webservices for Creating Customers and creating Services

Sounds great; and good luck with your project! -- Mike On Sun, Feb 10, 2013 at 7:01 PM, Jignesh Kakka (jkakka) wrote:

Thanks Mike for your guidance,

I checked the links, and the use Java and somewhat Groovy. Meanwhile I was trying to leverage the already available Generic Interface and was writing custom modules for Generic Interfaces. I found some success there and am still working on it. If it works properly, then I will share the details. But if these things don't work, then I may try to follow the approach mentioned in the links that you provided.

Regards, Jignesh -----Original Message----- From: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Sunday, February 10, 2013 3:17 PM To: Development community of OTRS Subject: Re: [dev] Need Webservices for Creating Customers and creating Services

See this page: http://gregor.tudan.de/2010/04/accessing-otrs-soap-from-javagroovy/ and this code: https://github.com/gtudan/OTRS-Client

The code above only is about creating tickets. The RPC.pl interface exposes the pretty low-level internal API of OTRS, the Generic Interface supports more polished and higher level operations. Since the rpc.pl interface uses this internal API, you can also use our API docs for reference: http://dev.otrs.org/

for example guidance. Please note they talk about the difficulty of talking to XML/RPC from Java; as I said, this is fixed in recent OTRS 3.1 and up since the introduction of the Generic Interface, although it does not (yet) provide operations for customers and services. That said, it would not be very difficult to add, the groundwork of the Generic Interface has already been done.

HTH, -- Mike

On Thu, Feb 7, 2013 at 7:19 AM, Jignesh Kakka (jkakka) wrote:

...

Hi Mike,

We are using Java.

Thanks,

Jignesh

From: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] On Behalf Of Michiel Beijen Sent: Thursday, February 07, 2013 2:57 AM To: Development community of OTRS. org

Subject: Re: [dev] Need Webservices for Creating Customers and creating Services

Op 6 feb. 2013 21:03 schreef "Jignesh Kakka (jkakka)" het volgende:

...

Again Few Questions 1. How can I configure a SOAP call for creating services, Even if I have to write WSDL file, I need to know sample SOAP xml or some data for creating services or customers, that can be referred to create WSDL. 2. If we get sample for RPC also for creating services and customers ,then that might solve the issue.

You also asked this question before, on which I replied which language you are using to make the soap calls from. -- Mike

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