Pako,
I believe one reason no one has been able to give you help on this, is that
you have not told us the limitations that you have. ISPs generally do not
limit configuration on software so, I think your ISP is also hosting a
server for you. Is this correct? If so, what your allowed to do and what
your not allowed to do is very important on installing/configuring any
software.
Also tell us about your operating system (OS). is it Linux or Windows? What
type of installation did you do? Source or RPM? Any error messages during
install?
Maybe with a little more info, we can help.
Have fun
Greg Horne
geh
gehorne
-----Original Message-----
From: dev-bounces@otrs.org [mailto:dev-bounces@otrs.org]On Behalf Of
Pako Ikgopoleng
Sent: Thursday, June 21, 2007 2:55 AM
To: dev@otrs.org
Subject: [dev] [Fwd: Help with installation workaround - URGENT]
Hi again gents; what do I need to look at in order to adopt otrs to the
below directory setting.
I've been going through the Config.pm & Defaults.pm but am a bit lost ;
usually thats where
I'd start if I want to change something. See email below. Thanks again.
-------- Original Message --------
Subject: Help with installation workaround - URGENT
Date: Wed, 20 Jun 2007 18:54:12 +0200
From: Pako Ikgopoleng
To: dev@otrs.org
Hi everyone; am really STUCK. My ISPs policy does not allow the type of
apache configuration in the
installation guide; I've tried a few stuff but came up with nothing.
somehow I have to fit
the otrs installation settings into the following which is the default
server conf. Where there is otrs-2.x.x
is my doing. I suspect this might require me to go into the code or the
Config.pm and Defaults.pm
and possibly more. If there is anybody out there who can assist please
do. The cronjobs
and database have been successfully setup though and am receiving the
emails sent by cron.
ServerAdmin webmaster@mysite.org
DocumentRoot /home/mysite.org
ServerName mysite.org
ServerAlias www.mysite.org
<IfModule mod_php4.c>
AddType application/x-httpd-php .php3
AddType application/x-httpd-php .php
AddType application/x-httpd-php-source .phps
</IfModule>
AddHandler cgi-script .cgi
AddHandler cgi-script .pl
ScriptAlias /cgi-bin "/home/mysite.org/cgi-bin"
# TransferLog enabled
RLimitCPU 10 20
RLimitMEM 6291456 6291456
RLimitNPROC 3 5
# This fails too. I suspect the Alias /otrs-web/ coz they dont allow such
# directory mapping.
ScriptAlias /otrs-2.1.7/bin/cgi-bin
"/home/mysite.org/otrs-2.1.7/bin/cgi-bin"
OPTIONS Indexes ExecCGI FollowSymLinks
AllowOverride All
</DIRECTORY>
IndexOptions FancyIndexing
</VirtualHost>
Regards
Pako
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