
I think it's a COnfig/GenericAgent.pm (the config) issue, but maybe GA shouldn't just plainly die. Problem is at: if ($Param{Config}->{New}->{Queue}) { if ($Self->{NoticeSTDOUT}) { print " - Move Ticket $Ticket to Queue '$Param{Config}->{New}->{Queue}'\n"; print " == QO:'" . $Self->{QueueObject} . "'\n"; #line by me } $Self->{TicketObject}->MoveTicket( QueueID => $Self->{QueueObject}->QueueLookup(Queue=>$Param{Config}->{New}->{Queue}, Cache => 1), ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ here UserID => $Param{UserID}, TicketID => $Param{TicketID}, ); } problem is: $Self->{QueueObject} == undef, and the job dies on that. My other problem is that I cannot figure out now why, or what causes the problem.... peter