Hi Rocco,
While OTRS comes with bundled Web Services for Ticket Creation at the
Provider side, which means you can create tickets in a remote OTRS
system, OTRS currently does not feature a ticket creation module as a
consumer; which means OTRS itself can not (yet) create a new ticket in
a remote system.
You'll need to create an Invoker module; check the corresponding
chapter in the Developer manual for that:
http://doc.otrs.org/developer/3.1/en/html/how-to-extend.html#genericinterfac...
--
Mike
On Tue, Sep 25, 2012 at 11:43 AM, Rocco Tocci
Hi guys, I need to implement the creation of tickets between two different systems OTRS and I want try to use the functionality of Web Services in the release 3.1(Ticket:Create). The logic flow should be as follows: 1. The system inserts a ticket (via Agent Inteface) on OTRS_1 in a selected queue. 2. The same ticket must be created on the OTRS_2 on a specific and defined queue 3. The same flow from OTRS_2 to OTRS_1 Do you have any reference to examples of use and implementation of this or other type the Web Services in OTRS.
Thanks Rocco
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