Re: [dev] New ticket notification for Agents

Hi Simon, Simon A. F. Lund wrote:

I would like to modify the way "New Ticket notification" for agents work. Adding some additional conditions as to whom the notification is send, by doing some additional mysql queries. I can't seem to find any documention on how this works.

Can you please point me in the right direction as to how notification is implemented? Which modules etc. etc.

This is done in Kernel/System/Ticket/Article.pm -> SendAgentNotification() :-)

Regards, Simon

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