7 Oct
2004
7 Oct
'04
4:04 p.m.
Done (cvs head). OTRS 2.0 comes with a new stats module. It shows the accounted time per customer. Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! Joaquim Homrighausen wrote:
Quoting bobsmith1@marketweighton.com:
I don't think this is available as a report; but I agree.. it is very important and should be available on a per agent basis, per customer basis, and total.
Joho + team if there isn't this feature is to me quite important for statistics. It should be implemented right a way if not in there already. dev-team anyone?