[dev] Antw: Re: manual file change result in package error

Hi Renée, and this works properly? Yesterday I wrote an E-Mail to "otrs-de@otrs.org" because I made changes in file "CustomerTicketMessage.pm". Therefore I copied the file in directory "/Custom/Kernel/Modules". The changes does not work. The changes works, after I made the changes into file "CustomerTicketMessage.pm"; directory: /Kernel/Modules. Strange: I copied some other files into directory "/Custom/Kernel/... and made changes. This changes works. So, whats going wrong? Thanks in advance. Jo

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Renee B 02.07.2014 16:27 >>> You can save your customized template as

Custom/Kernel/Output/HTML/Standard/AgentTicketPhone.dtl All files (modules and templates) in Custom/Kernel/ have a higher "precendence" than those in Kernel/ - Renée On 02.07.2014 16:13, Jon Legarrea Oteiza wrote:

Hi,

I upgrade to OTRS 3.3.8 and configure with ITSM and made a manual change that I used to make to Kernel/Output/HTML/Standard/AgentTicketPhone.dtl

now gives me an error in the ITSMIncidentProblemManagement package.

There is a possibility to disable checking for that file, or I am thinking maybe I can do a package with my changes that overwrite that file, can this hypothetical package solve my problems? Do it need ITSMIncidentProblemManagement package as dependence?

Jon

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