Hi Stefan, Stefan Tröndle / EDV:Systemhaus Tröndle schrieb:
I have got 2 SOAP-related questions.
1) I need the unlocked tickets in several specified queues for use in our internal CRM application. I can retrieve the tickets locked by a specific user. I think it can be done by using TicketObject -> TicketSearch but couldn't get it to work respective to return TicketIDs. Other SOAP-Requests work as planned. Has anybody got a working example ?
RTFM. .) http://dev.otrs.org/2.1/Kernel/System/Ticket.html [...] my @TicketIDs = $TicketObject->TicketSearch( # result (required) Result => 'ARRAY', # [...] UserID => 1, Permission => 'ro', ); [...]
Stefan Tröndle
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