29 Jul
2004
29 Jul
'04
7:54 p.m.
Dear Ramesh,
I am very interesterd to learn the OTRS functionalities and desiging.
I suggest you install OTRS and play with it. Come back with specific questions.
Please some one help me in expline me OTRS functionalities,
See above, and see http://doc.otrs.org/.
desiging,
Dito.
database design and database structures.
See this picture: ftp://ftp.otrs.org/pub/otrs/misc/otrs-1.2-database.png Please don't get me wrong, but do yourself a favour and read this fine article: http://www.catb.org/~esr/faqs/smart-questions.html With kind regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388