Hi everybody, I just update an OTRS system from 2.0.4 to current 2.4.7. My customer liked the red "New message!" text in the closed ticket view. It seems to be gone in 2.4.7 - somehting to do with the new Small/Medium/Preview-Views? In 2.0.4 it was set in Kernel/Modules/AgentTicketMailbox.pm. In 2.4.7 AgentTicketMailbox.pm just redirects to AgentTicketLockedView.pm. I can't find anything like the old message in current AgentTicketLockedView.pm. Only thing I found is: for my $TicketID (@ViewableTickets) { next if !$LockedData{NewTicketIDs}->{$TicketID}; my $Message = ''; $Message = 'New message!'; push @ViewableTicketsTmp, $TicketID; } Where $Message is set to 'New message!', but $message is never used (it's local to the shown block). Is this "New-message!"-feature gone in the current version? Or can somebody point me in the right direction? Thank's in advance, Gerhard