
17 Mar
2006
17 Mar
'06
4 a.m.
I have a need to include any attachments in new tickets notifications emailed to agents. So far it is my understanding that this is not available as a feature and I would have to patch or write a module. I am willing to do that but need a little help. Could someone point me towards the right path, what module can I perhaps modify to get this to happen? Thanks in advance for any help, --Moby