hi there, here's the first revision of the promissed patch. There are a couple of FIXME's still in there, but basically it is working. However, I have one problem I cannot resolve. It wont display a currect drop-down menu on index.pl?Action=AgentCustomer&TicketID=378154 but it correctly displays customer information. I get the following logfile messages: [Tue Dec 10 17:33:02 2002] index.pl: Use of uninitialized value in string comparison (cmp) at /usr/local/OpenTRS/bin/cgi-bin/../../Kernel/Output/HTML/Generic.pm line 800. [Tue Dec 10 17:33:02 2002] index.pl: Use of uninitialized value in string comparison (cmp) at /usr/local/OpenTRS/bin/cgi-bin/../../Kernel/Output/HTML/Generic.pm line 800. [Tue Dec 10 17:33:02 2002] index.pl: Use of uninitialized value in concatenation (.) or string at /usr/local/OpenTRS/bin/cgi-bin/../../Kernel/Output/HTML/Agent.pm line 670. I don't think the third error bothers much, however the first two do. I don't know enough about perl to say what's wrong. Any help would be appreciated as well as comments to the code. PS: I also corrected some typos in the code :P PPS: I wont be in office till Thursday, so please be patient with my answer(s). -- Regards, Wiktor Wodecki