Hi Alessandro, the error message blow is not from creating new tickets from email. It's from the customer panel (see trace back or/and have a closer look to your whole error log). Anyway, maybe you changed the default ticket priority, queue or state (see: http://doc.otrs.org/2.0/en/html/c1525.html and http://doc.otrs.org/2.0/en/html/c1548.html) PS: It's normally no topic for the developer list! .-) Martin ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! Alessandro schrieb:
I receive this error when i create a new ticket or when otrs try to create new ticket from mail... i have seen that TicketCounter.log is updated...
there is sombody that can help me?
Thanks in advance
Alex
Error: Need TicketID!
Comment: Traceback: ERROR: OTRS-CGI-20 Perl: 5.8.6 OS: MSWin32 Time: Wed Sep 13 14:19:59 2006
Message: Need TicketID!
Traceback (11512): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.94) Line: 84 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 677 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_customer_2epl::handler (v) Line: 47 Module: (eval) (v1.36) Line: 203 Module: ModPerl::RegistryCooker::run (v1.36) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.36) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30
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