[dev] New WorkingTime Config!

1 Oct 2004

      Hi,

(JFI)

a new step, we added new config options (more a calendar) to calculation 
ticket escalations and system ticket unlocks for business hours (cvs head).

  -=> So just business times will count.

For example:

[Kernel/Config.pm]
     # Time*
     # (Used for ticket escalation and system unlock calculation)

     # TimeWorkingHours
     # (counted hours for working time used)
     $Self->{TimeWorkingHours} = {
         Mon => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ],
         Tue => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ],
         Wed => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ],
         Thu => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ],
         Fri => [ 8,9,10,11,12,13,14,15,16,17,18,19,20 ],
         Sat => [  ],
         Sun => [  ],
     };

     # TimeVacationDays
     # adde new days with:
     # "$Self->{TimeVacationDays}->{10}->{27} = 'Some Info';"

     $Self->{TimeVacationDays} = {
         1 => {
             01 => 'New Year\'s Eve!',
         },
         5 => {
             1 => '1 St. May',
         },
         12 => {
             24 => 'Christmas',
             25 => 'First Christmas Day',
             26 => 'Second Christmas Day',
             31 => 'Silvester',
         },
     };

     # TimeVacationDaysOneTime
     # adde new own days with:
     # "$Self->{TimeVacationDaysOneTime}->{1977}-{10}->{27} = 'Some Info';"

     $Self->{TimeVacationDaysOneTime} = {
#        2004 => {
#          6 => {
#              07 => 'Some Day',
#          },
#          12 => {
#              24 => 'Some A Day',
#              31 => 'Some B Day',
#          },
#        },
#        2005 => {
#          1 => {
#              11 => 'Some Day',
#          },
#        },
     };
[...]

   Martin Edenhofer

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