Hi Martin I have written a How-To about the integration of Mambo and OTRS, which is available under https://www.giaroco.ch/index.php?option=com_remository&Itemid=34&func=filein... The patch is also included. Although I have only patched the password verification, adopting the password saving algorithm shouldn't be a problem. Actually I think there are two problems which need to be solved if OTRS should be able to use an external DB on a broader range: -different handling of passwords -different handling of valid/invalid users Especially with Mambo I had the situation that in OTRS a valid user equals to '1' meanwhile in Mambo this means that the user has been blocked! :-) I managed by using 'not(mos_users.block)' in the mapping section of 'CustomerUser' to negate the user state. But when it comes to saving the user parameters through OTRS into the external DB obviously this doesn't work anymore. Best regards Roberto Martin Edenhofer wrote:
Hi Roberto,
Roberto Giana wrote:
As I've already posted in the "user questions" list I managed to use the user DB of Mambo as an external customer user DB in OTRS. But the problem is, that the passwords are stored as "crypt" in OTRS and as MD5 hash in Mambo. I adapted the Kernel/System/CustomerAuth/DB.pm to use MD5 instead of crypt and it works. My question is now if there are any plans to enhance the password management in OTRS with MD5 hashes.
If you post your patch here on the list, then we will have a look on it if we can adapt it. :-)
Thanks!
Martin
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