Hi,
I want to automatically send a weekly report via email (AcumulationTickets), automating it in a Cron job, I think I need to use the "otrs.GenerateStats.pl" script. I want to to fix the date range to only last week in the report web interface, or send the date range to the script. Because when I’m generating my reports is required to enter a date range, so in this part I need to leave it unset.
https://dl.dropbox.com/u/6443236/otrs/01%20Restrinctions.png
This change causes that each creation of reports asked me to put the date range in the web interface
https://dl.dropbox.com/u/6443236/otrs/02%20restrictions.png
In this way, I want to pass these parameters (date range) to my otrs script (otrs.GenerateStats.pl), but I do not know how to pass it, or the way of make a stat that show the last week avoiding otrs.GenerateStats.pl parameters.
Otrs: 3.1.2
SO: GNU/Linux Debian
Regards.
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PROCURADURIA GENERAL DE JUSTICIA DEL ESTADO
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