Hi Frederik,
AFAIK, all email options OTRS offers (found in SysConfig > Framework > Core::Sendmail > SendmailModule) are based on Perl modules in $OTRS/Kernel/System/Email/*.pm.
It should be possible to place an additional module there that does what you want. Use the existing modules as examples where to get the data to deliver.
The module $OTRS/Kernel/System/Email.pm selects (based on the SysConfig setting) which module is called to send the mail, if you want to have special addresses for OSM.
HTH,
Martin
P.S.: If any of this is not correct, I'm sure more knowledgable people will chime in.
-----Ursprüngliche Nachricht-----
Von: dev Im Auftrag von Frederik Ramm
Gesendet: Dienstag, 10. Juli 2018 22:25
An: dev@lists.otrs.org
Betreff: [dev] custom way of sending a message
Dear OTRS devs,
I'm with OpenStreetMap. We use OTRS "community edition" 6 to manage tickets where people complain about vandalism or other conflict.
OpenStreetMap has a web-based messaging system. If I want to send a message to user "FooBert123" then I need to log in to the OSM web site and submit a form. At this stage of the process there's no way of using email to reach a user.
I would love to be able to reach an OSM user from within OTRS, perhaps by entering a pseudo email address like "osm::FooBert123" or maybe even "FooBert123@osm.internal" or something, and then I would like OTRS to deliver that message not via sendmail, but via a properly authenticated HTTP POST to the OSM web site.
I am familiar with Perl but haven't yet coded anything for OTRS. Can someone maybe point me to something vaguely similar to what I want to do, that I could use as an example? Or is there a show stopper down the road that I have overlooked?
(If the user replies to the message in OSM, OSM will generate an email that lands in OTRS, so the return channel is working, it's just the channel from OTRS into OSM that needs a workaround. And while implementing that workaround on the OSM side, in the form of allowing actual emails to be sent to username@users.openstreetmap.org or so, is difficult because user names could differ only in case, or contain names not allowed in email local parts...)
Bye
Frederik
--
Frederik Ramm ## eMail frederik@remote.org ## N49 00'09" E008 23'33"
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