[dev] Changing salutation when using agent standard response

28 Oct 2003

      Hi!

When answering a ticket with a standard response from the agent 
interface a standard mail is created. In AgentCompose.pm the salutation 
of this mail is created and  is substituted with 
$From. $From looks like "salutation firstname lastname" but I can't find 
the place where $From is composed.

     # --
     # prepare salutation
     # --
     $Data{Salutation} = $QueueObject->GetSalutation();
     # prepare customer realname
     if ($Data{Salutation} =~ //) {
         # get realname
         my $From = '';
         if ($Ticket{CustomerUserID}) {
             $From = $Self->{CustomerUserObject}->CustomerName(UserLogin 
=> $Ticket{CustomerUserID});
         }
         if (!$From) {
             $From = $Data{OrigFrom} || '';
             $From =~ s/<.*>|\(.*\)|\"|;|,//g;
             $From =~ s/( $)|(  $)//g;
         }
         $Data{Salutation} =~ s//$From/g;
     }

Hope you can help me again!

Regards
Christian

[dev] Changing salutation when using agent standard response

Christian Junk