Hi Developer Community, I'm testing OTRS 4.0.10. I tried to do the same as in our Productivity-System; Version: OTRS 3.2.14. (And here it works) Here I copied the Action "AgentTicketPhone" to "AgentQuickticket". Therefore I copied and modified: * Part of Ticket.xml to register a new item in the menubar called "Quick-Tickets" (Schnell.xml; /Kernel/Config/Files) * Parts of Ticket.xml to register the mask in SysConfig QuickticketMasken.xml * Parts of Ticket.xml to configurate the mask in SysConfig QuickticketMaskeConf.xml * AgentTicketPhone.pm -> AgentQuickticketMaske.pm (directory: /Custom/Kernel/Modules) To provide the functionality to create a Quick-ticket. * AgentTicketPhone.tt -> AgentQuickticket.tt (directory: /Custom/Kernel/Output/HTML/Standard) All this works - if I call the function to create a Quick-Ticket, the mask appears. But clicking on button "Create" nothing else happens. I don't get a appropriate message in a logfile, neither the OTRS-Logfile nor the Apache-Logfile. Must I register the new module anywhere else? Isn't it possible in Version OTRS 4 to copy and modify a existing module? Thanks in advance. Sepp