12 Mar
2007
12 Mar
'07
3:17 p.m.
Based on my recent experience with trying to get help with bug 1351 (http://bugs.otrs.org/show_bug.cgi?id=1351) it would appear that OTRS developers are no longer interested in working with people who are experiencing problems. Given the amount of time I've put into troubleshooting, supporting, and advocating for this project over the years I find this attitude extremely disappointing. If anyone has any recommendations for other open source ticket systems to look at (not RT), please send me private email. Thanks, Bryan