Hi Jo, On 02.07.2014 17:12, Josef1 Penzkofer wrote:
Hi Renée,
and this works properly?
yes. This should even work in OTRS 3.2.x (maybe not for templates, I can't remember when that was fixed).
Yesterday I wrote an E-Mail to "otrs-de@otrs.org" because I made changes in file "CustomerTicketMessage.pm".
Therefore I copied the file in directory "/Custom/Kernel/Modules".
The changes does not work.
Did you restart the Apache? Did you check if the "original" file was loaded? Did you add some debug statements?
The changes works, after I made the changes into file "CustomerTicketMessage.pm"; directory: /Kernel/Modules.
Strange: I copied some other files into directory "/Custom/Kernel/... and made changes. This changes works.
So, whats going wrong?
I'll have a look at the source code tomorrow. Maybe there is a difference how Customer related modules are loaded compared to the modules related to the Agent interface.
Thanks in advance.
Jo
- Renée -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de