Hi Martin, I don't understand the second step:
2. **Look for all tickets of invalid customers and set a dummy user.
Why do you need to set a dummy user to that tickets if they are already
deleted?
Thanks a lot
Rafa
2013/2/22 Zeiler, Martin
Hello,****
** **
because of the data privacy act we have to delete customers after they left university.****
We want to go live with otrs soon. I think there are two options to delete customers:****
** **
**1. **Look for all tickets of invalid customers and delete them. Then delete customers in database.****
**2. **Look for all tickets of invalid customers and set a dummy user. ****
In both options you have to take care of other otrs modules, e.g. linked CI’s.****
** **
Best regards****
** **
Martin Zeiler****
** **
*Von:* dev-bounces@otrs.org [mailto:dev-bounces@otrs.org] *Im Auftrag von *David Boyes *Gesendet:* Donnerstag, 21. Februar 2013 16:45 *An:* Development community of OTRS
*Betreff:* Re: [dev] How to Delete Customer?****
** **
As of now we only have an option to make customer invalid by setting Valid=0.
Do we have any option to permanently delete the customer? If yes, then is are similar way for Services also?****
This is not a good idea. What happens when you go back to an old ticket, and OTRS no longer has the customer data to populate the display? Bad Things. ****
Removing these data points breaks referential integrity in the database, which is important for proper operation. ****
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