Hi all,

we’re currently running 2.4.9 with RichText enabled.

I’m trying to block email sending if a mail contains placeholders (XXX). Therefor I tried to modify the function submit_compose in the AgentTicketCompose.dtl.

function submit_compose() {

    var reg = /(xxx|XXX)/ ;

[snip]

     else if ( reg.test(document.compose.Body.value) == true ) {

        alert('$JSText{"There are still placeholders to be filled out!"}');

        document.compose.Body.focus();

        return false;

    }

[snip]

The RegEx works and if the text is found I get the alert. Unfortunately it seems the document.compose.Body.value is not updated when I alter the text in the RichText editor. Reading out the variable I continue to get the original body instead of the current content of the editor field.

Any ideas?

Greets & thanks

Daniel