On 03.12.2009, at 13:05, Михаил Лукин wrote:
I'm trying to use ACL in my clean OTRS installation (2.4.5, [ OTRS::ITSM 1.3.2 ]).
I added this code to Config.pm:
$Self->{TicketAcl}->{'ACL-Name-1'} = {
# match properties
Properties => {
# current ticket match properties
},
# return possible options (white list)
Possible => {
# possible ticket options (white list)
Ticket => {
Queue => ['Junk'],
},
},
};
Just
for a test. This should allow me to create/move tickets only to Junk
queue. Am I right? Anyway, AgentTicketPhone action and AgentTicketMove
action allow me to choose any of 4 out-of-the-box queues (Raw, Junk,
Mics and Postmaster).
Please, what am I doing wrong?
what is your user account in OTRS?
If you use root@localhost, ACLs are not considered.