Hi Frans, good news! ;)
- Bulk change ‘Pending Time’. I can bulk change to state Pending, but this is little helpful without the ability to actual pend into the future
This feature (any many more) is in the upcoming OTRS 2.4 (beta1 2009-04-20, stable 2009-07-01). See also: http://users.otrs.com/~me/bulk-2.4.png
- Frontend::Agent::Ticket::ViewBulk – it is missing I think, unlike for other screens. And that is a pity. It would be very helpful to be able to adjust the fields for this screen as well (like for point 1)
Done in upcoming 2.4. :)
- And of course the select all tickets at once (a grease monkey workaround exists for firefox)
There is also a new feature in 2.4. You can switch at runtime in any ticket overview screen between S/M/L view and you will have the bulk action (with select all) in any ticket overview (QueueView, Locked Ticket, Search Result, ...) http://users.otrs.com/~me/overview-s-2.4.png http://users.otrs.com/~me/overview-m-2.4.png I hope this info will help you a litte bit more! :) -Martin On Apr 16, 2009, at 13:05 , Frans Stekelenburg wrote:
Hi,
It appears that the bulk feature still is a bit a underdeveloped child of this fine product.
The following features I would expect to find (amazing it still is not a FAQ ;-)) but am not able to do:
- Bulk change ‘Pending Time’. I can bulk change to state Pending, but this is little helpful without the ability to actual pend into the future - Frontend::Agent::Ticket::ViewBulk – it is missing I think, unlike for other screens. And that is a pity. It would be very helpful to be able to adjust the fields for this screen as well (like for point 1) - And of course the select all tickets at once (a grease monkey workaround exists for firefox)
I have searched the lists, but besides similar questions asked before, not found useful info. If anybody has made some changes to his OTRS instance for Bulk function, especially the first one, I would be happy to share details!!
Much obliged,
gr, Frans
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