Internal Dynamic fields comes predefined with OTRS or other installable features, they are not supposed to be added or deleted manually. Take a look at the process management fields in the Dynamic Fields overview, notice they does not have a trash icon.

((enjoy))

Carlos Rodríguez

On Sep 6, 2017, at 5:27 AM, Juan Manuel Clavero Almirón <juanm.clavero@ibsalut.es> wrote:

Hi all,

I was going through the Dynamic Field API and I’ve seen the InternalField param with the comment “internal fields are protected” but I haven’t found any note about this in the developer manual.
What exactly does this protection?

Kind regards,
Juan Clavero

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