Hi Christian, On Fri, Oct 24, 2003 at 05:58:39PM +0200, Christian Junk wrote:
I like to add some information to the TicketView.DTL, but I don't know where to define them.
Could you please tell me, where (for example) the
$DATA{"CustomerID"}
is set (it is used in the TicketView.DTL). It would help me to get a better understanding of the whole otrs system and of perl.
$Data{"CustomerID"} is the customer id stored in the ticket table and is a ticket attribute like $Data{"State"} or $Data{"Queue"} and comes in OTRS 1.1.x from Kernel/Modules/AgentQueueView.pm line ~266. I'm not sure what you want to do? Tell me what you want to show in the TicketView.dtl!
Thanks in advance Christian
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.