Hi Kirk,<br><br>I have made a Queue To Service association. But the scenario we wondered was the inverse.<br><br>When someone choose the &quot;Desktop Support&quot; QUEUE then all the services associated to this queue is shown.<br>

<br>Is this what you want to do?<br><br>If yes I can give my solution to that.<br><br>Regards,<br><br>Ronaldo Richieri<br><br><div class="gmail_quote">On Tue, Apr 28, 2009 at 1:03 PM, Martin Edenhofer <span dir="ltr">&lt;<a href="mailto:me@otrs.com">me@otrs.com</a>&gt;</span> wrote:<br>

<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Hi Kirk,<br>
<br>
in OTRS default services associated with customers. So if you want to do an additional filter to put an associate Queues to Services you could do this by writing an ACL-Modul.<br>
<br>
For example see Kernel/System/Ticket/Acl/CloseParentAfterClosedChilds.pm (example to let not close a ticket until all linked child tickets got closed)<br>
<br>
Other way would be to create a static ACL for every Queue/Service relation (is more maintaining work for your admin to maintain it).<br>
<br>
 -Martin<div class="im"><br>
<br>
On Apr 28, 2009, at 14:47 , Kirk Shearin wrote:<br>
<br>
</div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div class="im">
I am looking for a way to associate Queues to Services in version 2.3.4.  My organization has a requirement for new ticket creation.  The queue (To:) drop-down list needs to be generated based on the Service chosen.  So, for example, if a Service named &quot;Desktop Support&quot; is chosen then only queues that apply to Desktop Support will appear in the To: drop-down menu.  I would appreciate any advice on how to accomplish this task.<br>


<br>
Kirk<br></div>
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</blockquote></div><br><br clear="all"><br>-- <br>Ronaldo Richieri<br>(15) 8818-2009<br>Sent from Rio de Janeiro, Brasil