Hi there,

I hate to appear like a leech, but I have just been looking into implementing OTRS as it looks like a fantastic system. The one thing I would love to be able to do with the stats, is to be able to create an accounted time report similar to the built in one, but to do this per agent and not per customer.

Basically, so I can print up a report at the end of the month on the time spent by each agent on each job with a total.

Has anyone here come up with anything like this for themselves or am I the only person who might find this useful?

Thanks in advance for any assistance you can provide.
Kind regards

 

Gav Smith