[dev] [OTRS]ITSM Change Management Control Function

Hello I'm Atsushi Kanno , from Japan I'm also so new to OTRS and this distribution list. I'm evaluating the OTRS for controlling ITSM processes. But I'm thinking this Change activities recording function is a little poor. For example, we don't have easy function to look over each change history about authentication. Have you discussed about this kind of issues already? Kind regards Atsushi