Hi, ticket merging is really a great feature of OTRS v2. Can you explain the following question: * Ticket zoom on a merged ticket bring no details/articles, just one single article that the ticket was merged to another ticket. But ticket history shows the whole history of the ticket until merging. You can click on the X right beside the history entry to show the corresponding article - on merged tickets, nothing is displayed - why? * The target ticket of the merging shows all articles of both tickets, but only its own history. The article-view within the history work here. I think OTRS does not support ticket dismerging (in case of an incorrect merging before). I tried to dismerge the ticket through database-manipulation, but didn't follow this approach - to complex and not the right solution. Bye, Alex