David Boyes is right. System Monitoring is the solution to use OTRS and
Nagios together. You can find by searching it in the Package Manager.
There's a pdf in the internet about how to configure it.
2012/8/20 David Boyes
Are you using the System Monitoring plugin? It does some amount of sanity checking about existing tickets. ****
** **
** **
We use OTRS and nagios combination in our company. Nagios creates tickets whenever there is an alert. If the issue persists for a longer time, Nagios does a couple of checks after a specific period of time and it creates another ticket. My concern here is, a lot of duplicate tickets(similiar) tickets are getting created and this is happening for multiple issues resulting in huge volume of tickets, further increasing the operational load of closing them manually. I would like to know if there is a way to dedupe/update the first ticket itself after doing a recheck (or) is there a way to check if a ticket already exists, if yes udate the same else create a new ticket.****
** **
Thanking you in Advance.****
** **
Sharan****
_______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
-- Rafa Quiñonero Figuerola Tlf: 01577-6805709 rafakorp@gmail.com