Hi, Does anyone had already used SMIME in OTRS ? I do not know but I ever seen the error bellow: Message: Need Hash! Traceback (27118): Module: Kernel::System::Crypt::SMIME::Decrypt (v1.9) Line: 157 Module: Kernel::Output::HTML::ArticleCheckSMIME::Check (v1.8) Line: 100 Module: Kernel::Modules::AgentTicketZoom::MaskAgentZoom (v1.27) Line: 572 Module: Kernel::Modules::AgentTicketZoom::Run (v1.27) Line: 168 Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 671 Module: /var/www/otrs-2.1.3/bin/cgi-bin/index.pl (v1.81) Line: 47 What does it means? Thanks Leo. _____ http://www.certisign.com.br/ CERTISIGNLeonardo Pereira Guimarães Analista de Suporte e Operações (21) 4501-1846 Certisign Certificadora Digital http://www.certisign.com.br/ certisign.com.br