In our installation the owner of all the folders and files is the www-data
with 644 permissions. Then, in the WinSCP properties, I have 777
permissions available for the WinSCP user.
I've never had a problem with the permissions, but yes, maybe the folders
doesn't have the right user or group.
2013/4/10 Marco Buchholz
"The file appears with a big lock on it." sounds to me like the user has no write permissions on those files. I guess the Webservers which runs OTRS acts as anothers user (www-data or something like this) and the "WinSCP-User" opens the file in read-only mode. Is this possible?
Am 10.04.2013 12:48, schrieb Rafa Quiñonero Figuerola:
Could you solve that? I don't understand why you can't save the file. I use WinSCP to manage the file system from a Windows and I have no problems to modify the files from OTRS.
2013/4/10 Guillermo Alberto Rosas Pereira
This is my first implementation on Linux and I'm having some troubles...
I've just edited the AgentTicketPhone.dtl but I can't save it... I guess its because the OTRS process are running (just a guess hehe). The file appears with a big lock on it.
I'm using OTRS 3.1.7 with UBUNTU Linux Server.
Can you guys help me out?? :)
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-- Rafa Quiñonero Figuerola Tlf: 0151-61436385 rafakorp@gmail.com
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